FAQ Warranty & RMA

please choose

How long is the product warranty?

Products with a HSC (Shipping Serial Number) are covered by a one-year warranty.

What should I do if there is a problem within the warranty period?

．If there are no human errors, repairs or exchanges will be carried out according to the RMA process.

．If the damage is caused by the user or if the item is used beyond its specifications, an estimated repair cost will be charged.

What if the product is out of warranty?

Products outside the warranty period can still be sent for repair. We will provide an estimate for the repair based on the actual damage.

What is the process for repair (RMA) operations?

Repair notification → Receipt of defective product → Testing and evaluation (approximately 3-5 business days, if charges apply) → Quotation and confirmation → Repair and testing (approximately 5-10 business days) → Product returned to customer.

The actual processing time will be adjusted based on the condition of the parts and the schedule. Thank you for your understanding.

What is the cost of the testing fee?

The inspection fee for each item is NT$300. Even if no further repairs are made, a fee will still be charged for the inspection. Thank you for your understanding and cooperation.

How is the repair cost calculated?

The repair costs will be quoted based on the actual inspection results.

In compliance with EU personal data protection laws, we are committed to protecting and providing you with control over your personal data. By clicking "Accept All", you allow us to place cookies to enhance your experience on this site, help us analyze site performance and usage, and enable us to deliver relevant marketing content. You can manage your cookie settings below. By clicking "Agree" you agree to the current settings. For more information, please visit the Privacy Statement.

Manage cookies Accept all

This website uses cookies

In compliance with EU personal data protection laws, we are committed to protecting your personal data and providing you with control over it. By clicking "Agree", you allow us to place cookies to improve your experience on this site, help us analyze site performance and usage, and allow us to deliver relevant marketing content.

By clicking "Only necessary" you allow us to place only necessary cookies. The website cannot function without these cookies and you cannot switch them off on your system. These cookies are typically set only in response to an action you perform (i.e. a service request), such as setting privacy preferences, logging in, or filling in a form. You can set your browser to block or prompt you for these cookies, but this may prevent some site features from working.

About cookies Google Privacy Policy

Only required Cookies approve