Shipping & Delivery

|Q&A|

Q.

What are the shipping conditions for international orders?

A.
.The trade term is "Ex-Works."

.Shipping fees, handling fees, and import taxes/duties are to be borne by the customer.

.If the amount for a single shipment is less than USD $5,000, a handling fee will be charged. Please confirm the actual amount with the sales representative.
Q.

What should I do if I find a problem after receiving the goods?

A.
If you discover any "transportation damage" or "manufacturing defects," please proactively contact us within 3 business days (excluding holidays) after receiving the item and provide supporting photos. We will assist you as soon as possible.
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